Call Center MSR

Abbott Laboratories Employees Credit Union•Gurnee, IL

104d•$18 - $31•Onsite

About The Position

Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Requirements

High School Diploma or equivalent (GED)
One (1) year of customer service or retail sales experience

Nice To Haves

Associate’s degree in Business Administration or related field
Two (2) years of customer service or retail sales experience in a call center

Responsibilities

Serves membership by providing service and information in a pleasant, professional, and efficient manner via telephone, and written / digital correspondence.
Answers incoming calls in accordance to our service accountability standards.
Responds to member inquiries in a timely manner.
Researches and resolve routine member questions, problems, and complaints concerning credit union accounts.
Assists in opening new memberships, add-on accounts, and visa credit cards.
Follows verification and identification procedures to assist in preventing / mitigating fraud.
Recognizes opportunities and cross-sell credit union products and services.
Consistently meets or exceeds established monthly sales targets; participates in internal sales campaigns.
Processes a wide range of teller transactions and client account maintenance requests with accuracy.
Assists with Online Banking and E-Services trouble shooting / general inquiries.
Works hand in hand with the fiduciary representative, assisting with Trust / POA / HSA / IRA / Estate Accounts.
Maintains knowledge of credit union products, services, policies and procedures.
Other duties as may be assigned
Provides coverage on the ITM as needed, this includes participating in a regular Saturday rotation (approx. once every six weeks).