Call Center Member Support - Full-Time

EECU•Fort Worth, TX

19d•Hybrid

About The Position

Love Helping People? Join EECU as a Member Services Representative! Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch? In this role, you’ll assist members over the phone, providing top-tier support with their accounts while ensuring every interaction is efficient, courteous, and helpful. Plus, we offer a fantastic work-life balance—after 6 months of in-office training, you could be eligible to work a hybrid schedule (3 days in office, 2 days remote!). To be eligible for hybrid work, you must show that you can successfully work independently and meet productivity goals. Also, you must have a reliable wired, high-speed internet and broadband connection (20Mbps+ download speed/ 5Mbps+ upload speed). Applicants must provide this requirement has been met. You provide the high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset). Why Join EECU? Meaningful work helping members with their financial needs, Hybrid work flexibility after training, Supportive and engaging team environment, Opportunities to grow within the company. If you’re ready to kickstart an exciting career where you can make a difference every day, apply now!

Requirements

Minimum of one-year prior call center or financial experience required
Effective verbal and written communication with both external and internal members
Problem Solving Skills
Approach problems logically and with good judgment to ensure the appropriate member outcome
Accuracy and attention to detail
Required to abide by all applicable regulatory and department policy and procedures
Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member
Previous customer service experience
Must be willing to work in a fast-paced environment that requires 100% phone-based interaction
Excellent attendance a MUST
Ability to easily commute to call center in Downtown Fort Worth
High school diploma or equivalent
Good credit history

Nice To Haves

Reliable wired, high-speed internet and broadband connection (20Mbps+ download speed/ 5Mbps+ upload speed) for hybrid work eligibility.

Responsibilities

Deliver exceptional service to our members by answering inbound calls timely, professionally and courteously.
Maintain performance standards in quality, attendance, and an overall team centric work ethic.
Take ownership of each member while empathizing and prioritizing member needs.
Build lasting relationships with our members by always being available, offer products and services as appropriate, and put each member first with every interaction.
Protect the member and EECU from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt.
Resolve conflicts and manage member expectations.
Adhere to all Federal and State Rules and Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act and NCUA Privacy Regulations.