Call Center Manager

Speedy Tech Services • Lakeland, FL

2d • $50,000 - $75,000

About The Position

Speedy Tech Services is seeking a highly motivated individual to join their team as a Call Center Manager. This role is for someone who is looking for a change, desires a new career, and wants to be part of a supportive team environment. The company operates on a "TRIPLE WIN" model, focusing on employee success, customer satisfaction, and company growth. This position offers a dynamic work environment with daily challenges and opportunities for professional development.

Requirements

• High school diploma/GED required
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and Powerpoint
• Proficient with Service Titan CRM.
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems

Nice To Haves

• Associate degree preferred but not required
• Bilingual a plus, not required

Responsibilities

• Manage call center operations to ensure customer satisfaction and team success.
• Develop tools that create efficiencies within the department.
• Ensure customers are 100% satisfied with services.
• Support and develop team members to improve their performance.
• Handle customer issues and ensure resolution.
• Communicate professionally with customers and team members.
• Utilize CRM software for efficient operations.
• Train and educate staff.

Benefits

• Full health, dental, vision, and retirement plans
• Continual training & education
• Growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED