Call Center Manager

Sunbelt Home Solutions•St. Petersburg, FL

3d•Onsite

About The Position

Sunbelt Home Solutions is seeking a high-performance Call Center Manager to lead their appointment-setting team and maximize lead conversion. This is a hands-on, sales-driven leadership role focused on coaching conversations, developing appointment setters, creating accountability, and driving measurable results to turn more leads into qualified appointments.

Requirements

Leadership experience in a sales call center, inside sales, appointment-setting, telemarketing, or high-volume sales environment.
Proven success coaching sales representatives to higher performance.
Experience managing through KPIs, call recordings, scorecards, and conversion data.
Strong objection-handling and sales coaching skills.
A competitive, results-driven leadership style.
The ability to hold people accountable while motivating and developing them.
A willingness to jump into the trenches and demonstrate what a great call sounds like.

Nice To Haves

Home improvement experience is preferred.

Responsibilities

Lead performance across multiple lead sources and opportunities, including new leads, rehash, resets, and existing database.
Teach the team how to work leads, overcome objections, build value, create urgency, ask for appointments, and close confidently.
Hire, train, coach, and develop appointment setters.
Conduct call reviews, role-playing, and ongoing sales training.
Set clear daily and weekly performance expectations.
Track call center KPIs, scorecards, activity, and conversion rates.
Hold team members accountable to performance goals.
Identify underperformance and create actionable improvement plans.
Develop top performers into future leaders.
Drive conversion across new leads, rehash, resets, and database opportunities.
Improve contact, appointment, confirmation, and overall lead conversion rates.
Create energy, competition, urgency, and accountability.
Partner with Sales and Marketing leadership to maximize every lead generated.