Call Center Manager

Home Genius Exteriors • Cleveland, OH

1d • Onsite

About The Position

Home Genius Exteriors has experienced rapid growth, expanding from $3M to $200M in just five years. We are a dynamic company aiming to be nationwide by 2030, and we are looking for passionate and driven individuals to join our team and grow with us. Our mission is to provide “A Different Experience” to both our customers and our employees. Our energetic culture mixed with a heavy dose of training and development makes for a cool, fun environment that encourages personal growth. HGE isn’t just a home remodeling company – we’re creating tomorrow’s business leaders. We are looking for positive & charismatic individuals that are ready to work hard and start to build their career. If you’re the right person, we’re the right company. Let’s meet up and see if there’s some chemistry here! Role Description This is a full-time on-site role for a Call Center Manager located in the Cleveland Area. The Call Center Manager will be responsible for overseeing customer satisfaction, managing the contact center operations, utilizing analytical skills for performance improvements, leading and developing the team, and maintaining effective communication strategies.

Requirements

• Lead Generation call center experience required
• 5+ years of experience in call center operations
• High Energy and Results Driven
• Customer Satisfaction and Contact Center Management skills
• Analytical Skills for performance improvements
• Team Management and Communication abilities
• Experience in a call center or customer service environment
• Demonstrated leadership and decision-making capabilities
• Strong problem-solving skills

Nice To Haves

• Bachelor's degree in Business Administration or related field preferred

Responsibilities

• Overseeing customer satisfaction
• Managing the contact center operations
• Utilizing analytical skills for performance improvements
• Leading and developing the team
• Maintaining effective communication strategies

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager