Call Center Manager
Automated Health Systems•Marlborough, MA
•Onsite
About The Position
Automated Health Systems is seeking a Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project. This position is an onsite.
Requirements
- Bachelor’s degree in related field or equivalent experience required
- 3–5 years of call center management experience
- Strong leadership and communication skills
- Strong computer and reporting skills
Nice To Haves
- Experience in healthcare or human services preferred
Responsibilities
- Support oversight of daily contact center operations
- Supervise contact center supervisors and staff
- Monitor service level metrics and operational performance
- Assist with staff scheduling and workforce coordination
- Review reports and analyze operational trends
- Support staff training and development
- Monitor contact center systems and performance
- Collaborate with leadership on operational improvements
Benefits
- Health, dental, and vision insurance
- 401(k)
- Employee wellness program
- Training and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
