Call Center Manager
About The Position
At Mobility Remodelers, we’re redefining what bath remodeling means—bringing stylish, affordable, and low-maintenance solutions to homeowners, businesses, and individuals with accessibility needs. Born from a desire to raise industry standards, we’ve earned a reputation for unmatched quality and workmanship across our full line of acrylic bath and shower systems. We’re currently seeking an experienced Call Center Manager to lead our inside sales and scheduling team in Port Huron, MI. This is a key leadership role where you’ll help drive our continued growth, develop a high-performing team, and ensure outstanding service and efficiency in every customer interaction.
Requirements
- Proven leadership experience in a call center or customer service environment
- Strong communication, problem-solving, and organizational skills
- Ability to thrive in a fast-paced setting and lead by example
- Proficiency with CRM and scheduling tools
- Availability to work evenings and weekends as needed
Responsibilities
- Oversee daily call center operations, ensuring smooth scheduling and high-quality customer interactions
- Recruit, hire, train, and coach a team of Call Center Representatives
- Manage inbound and outbound calls with a focus on service and sales
- Coordinate with our sales team to optimize appointment setting and territory coverage
- Monitor performance metrics and drive results to meet weekly and monthly targets
- Handle escalated customer issues with professionalism and poise
Benefits
- Competitive salary
- Performance-based bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
