Call Center Manager
About The Position
Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join their Spokane, WA team. The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and weekend availability is required. Luxury Bath of Spokane offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. They have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions.
Requirements
- Previous call center leadership or management experience preferred
- Strong customer service and communication skills
- Excellent organizational and time management abilities
- Comfortable using CRM systems and Microsoft Office applications
- Ability to motivate and develop a team
- Strong problem-solving and conflict-resolution skills
- High school diploma or equivalent required
Responsibilities
- Schedule and confirm appointments for our sales team
- Recruit, train, coach, and manage Call Center Representatives
- Answer inbound calls and make outbound calls to prospective customers
- Deliver exceptional customer service and resolve customer concerns
- Manage and coordinate sales representatives' schedules
- Monitor team performance and ensure productivity goals are met
- Achieve weekly and monthly appointment-setting quotas
- Track key performance metrics and provide performance feedback
- Maintain accurate customer records and reporting
Benefits
- Competitive base salary of $50,000 annually
- Monthly and quarterly bonus opportunities
- Career growth with a rapidly expanding company
- Paid training
- Supportive team environment
- Opportunity to make a direct impact on company growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
