Call Center, Manager

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

1d•$70,560 - $88,200

About The Position

Acentra Health is looking for a Call Center, Manager to join our growing team. As the Call Center, Manager this role is pivotal in overseeing day-to-day operations, ensuring high-quality customer service and administrative functions.

Requirements

Bachelor's Degree in a related field or years of experience in Lieu of Degree
Minimum 3 years' of management experience in a healthcare or insurance call center environment.
Minimum five years' experience in a healthcare or insurance call center environment.

Nice To Haves

Possess a strong background in analysis and reporting.
Proficient in managing customer service through call center technologies and systems.
Demonstrate experience in planning and implementing projects.
Strong focus on partnership and can develop and expand relationships.

Responsibilities

Collaborate with implementation teams, IT, and other relevant stakeholders to ensure effective incorporation of service lines.
Determine work procedures, prepare work schedules, and expedite workflow.
Build and expand professional relationships with internal and external customers.
Report on contract deliverables on a regular and ad hoc basis.
Oversee work procedures and ensure workflow is expedited to meet demands.
Maintain a high standard of performance and customer satisfaction.
Develop and implement strategic project plans to manage changes in Call Center systems.
Ensure the Call Center stays current with industry trends and technologies.
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.