Call Center Manager

the bugman • Anaheim, CA

1d • Onsite

About The Position

the bugman, an award winning termite and pest control company, is now seeking an experienced Call Center Manager to join our team. We’re growing at a rapid pace and are looking for committed and hard working individuals dedicated to customer service. We offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. If you have high standards and want to work with the “best of the best,” apply with us! We're different from other pest and termite companies – we are known in the community for having the highest standards of work, with an undisputed reputation for customer service. Since 1958, our success has been built upon professional application, the highest craftsmanship, and most importantly a team of committed and successful individuals dedicated to customer service. This is not just a “job.” We are offering a career opportunity to work with people who value your work ethic and commitment to quality work. We have very little turnover because we treat our people right! At the bugman, we offer a fun and motivating workplace experience. People like working here! Our managers are more like coaches – they provide support and encouragement to be your best. Check our Careers page and see for yourself! https://careers.thebugman.com/

Requirements

• Bachelor’s degree, MBA or related advanced degree
• Minimum 2-3 years of experience in a Call Center Management role
• Valid SPCB Branch 2 and 3 license is a plus
• Ability to maintain confidentiality and handle sensitive information
• Verifiable references
• Successful completion of a drug screening
• Proficient with Microsoft Office applications and CRM software

Nice To Haves

• Strong leadership and time management skills
• Excellent communication and interpersonal skills
• Motivated to positively affect company culture
• Follows and supports bugman process and procedures
• Self-starter and critical thinker
• Dedicated to meeting deadlines and exceeding expectations
• Able to relate to different personality styles
• Customer focused mindset
• Goal oriented with a sales driven approach

Responsibilities

• Lead a team of customer care representatives
• Serve as the subject matter expert in the phone system and CRM
• Fulfill service routes for maximum efficiency
• Resolve customer service opportunities
• Monitor calls to maintain our service quality
• Collaborate with the leadership team to ensure full circle customer service
• Maintain accurate service and team member records
• Exhibit performance standards and values expected of your team
• Develop and enforce call center policy and procedures
• Provide career development for customer care representatives

Benefits

• Competitive benefits
• Awesome team culture
• Casual but professional atmosphere
• Earn between $65,000 to $85,000 a year, Depending on Experience
• All expenses paid company vehicle
• Advances licensing opportunities
• Team member referral bonuses
• 401K Retirement Plan
• Kaiser Medical
• United Healthcare Dental
• CoPower Vision
• Vacation Pay
• Sick Pay
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager