Call Center Lead

Renuity • Landover, MD

4d • $58,000 - $73,000 • Onsite

About The Position

As a Call Center Supervisor, you'll lead a team focused on setting qualified appointments that fuel our sales pipeline. You’ll manage daily call volume, coach representatives, and ensure top-tier customer interactions. From hiring and training to campaign optimization, you’ll play a critical role in our growth — and in shaping a high-performance call center environment.

Requirements

• 2+ years in a call center, customer service, or inside sales role (supervisory experience preferred)
• Proven ability to lead and coach high-performing teams
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and CRM systems
• Goal-oriented with a passion for team success

Nice To Haves

• Experience with Five9 or similar call center platforms a plus

Responsibilities

• Lead and coach a team of inbound/outbound call center representatives
• Monitor lead flow and campaign performance to drive productivity
• Conduct interviews, onboarding, and ongoing team training
• Communicate promotional offers clearly and accurately
• Monitor Five9 system and team metrics to ensure performance targets are met
• Support team members in meeting daily appointment goals
• Foster a positive and collaborative team culture

Benefits

• Competitive base salary + performance bonuses
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and paid holidays
• Career development and advancement opportunities
• Collaborative team culture with strong leadership support
• The chance to grow with one of the fastest-growing home improvement brands in the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees