Call Center - Inside Sales Agent (On-Site) - Full Time or Part Time
About The Position
Mad City Windows & Baths, part of the national Renuity family, is expanding its Call Center Inside Sales team. As a Call Center Inside Sales Agent, you’ll support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You’ll work with customers across all Mad City markets and help guide them toward solutions they love. In this position, you will manage inbound and outbound calls in a fast-paced call center environment, partner with scheduling teams to verify appointments and confirm with customers, utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs, and participate in regular department contests and achieve both personal and team goals.
Requirements
- Strong communication skills and an outgoing personality
- Motivated, competitive, goal-driven energy
- Professional presence and a team-first mindset
- Reliability and consistency in attendance and performance
- Ability to multitask, prioritize, and stay organized
- Comfort navigating technology and computer applications
Nice To Haves
- No call center experience needed; drive and willingness to learn are key.
Responsibilities
- Manage inbound and outbound calls in a fast-paced call center environment
- Partner with scheduling teams to verify appointments and confirm with customers
- Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
- Participate in regular department contests and achieve both personal and team goals
Benefits
- Medical, dental, vision, life, and disability insurance
- Paid parental leave
- 401(k) retirement savings program
- Generous PTO + paid holidays
- Continuous team events, incentives, and company celebrations
- Uncapped earning potential – most agents earn between $50k–$70k/year
- Rapid advancement – many team members move up within 6 months
- Brand-new expanded call center workspace
- Multiple shift options (assigned based on business needs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
