Call Center Dispatcher

Cornerstone Parking Group, Inc.•Marietta, GA

1d•Onsite

About The Position

The Call Center Dispatcher position is a high-profile customer service position, responsible for providing parking assistance to hospital employees, patients, and visitors at Wellstar Kennestone Hospital. This is a 24-hour, 365 days per year Call Center Operation. This position requires personal integrity, with a priority for attendance and working independently without direct supervision.

Requirements

High school diploma/GED
Able to work alone for extended periods of time, without direct supervision
High standard of integrity; responsible, reliable and professional
Positive attitude, flexible, able to adapt to changing situations
Basic to intermediate computer & technology skills: email, web, Microsoft Office products
Comfortable using standard office equipment: phones, computers, printers, fax machine
Able to read, write, comprehend, and converse in the English language
Able to sit for extended periods of time (approximately 90% of the work day at times).
Able to work on computer and keyboard for extended periods of time (approximately 90% of work day at times).

Nice To Haves

Associate or Bachelor degree, preferred

Responsibilities

Answer Call Center phone lines
Provide prompt and courteous customer service when providing information and answering questions regarding parking inquiries, valet services, directions, etc. by phone
Respond to all intercom inquires that come directly from the customer using the parking equipment, to the Call Center
Issue Hospital Patient and Guest Passes
Collaborate with other office staff on office operations and projects
Other duties and projects as assigned