Call Center Digital Operations Agent

First Financial Bank • Antis Township, PA

2d • Onsite

About The Position

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. This role provides support to our Contact Center and Staff, responding to all customer service communication channels. The agent will oversee and ensure our ability to meet Service Level Expectations while maximizing agent productivity. Internal contacts include operations, loan administration, personal bankers, tellers, managers and assistant managers of all First Financial Bankshares, Inc. locations. External contacts include current and prospective customers. This position requires working holidays.

Requirements

• Minimum of two years of consistent customer care experience, preferably in financial services.
• Six months of Call Center experience is desirable.
• High School diploma or GED.
• Excellent written / verbal communication and customer service skills.
• Proficiency in Windows based applications.
• Ability to be flexible and adapt to a fast-paced, ever-changing environment.
• Ability to handle all tasks presented in a timely professional manner.

Responsibilities

• Provide support to our Contact Center and Staff.
• Respond to all customer service communication channels.
• Oversee and ensure our ability to meet Service Level Expectations while maximizing agent productivity.
• Be familiar with account-maintenance related items including: Change COA/ Verify Stops, Failed Microdeposits, External Account Verification, UOpen External Emails (Web & Mobile), Secure Messages, Mobile Bill Pay, FI Holds, Bill Pay Deceased, Bill Pay Closed, Kofax Processing/E-Sign, UOpen Funding, Home Banking Enrollment, Trism Debit Card, New Account & CIF Reports, General Online Banking Maint., Facebook Loan Payment Verification, Sorting/Scanning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED