Call Center/Customer Service Representative 1

Recology Service Center•Santa Rosa, CA

65d•Onsite

About The Position

Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Shift: Monday-Friday 9:30am-6pm

Requirements

Six months related experience and/or training.
Computer programs, including Microsoft Office suite of applications.
High school diploma or GED required.
Skill and/or Ability to: Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
Demonstrates ability to use computers and technology capabilities.
Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
Effectively and productively engages with others and establishes trust, credibility, and confidence.
Promotes collaboration and assists others with their initiatives and efforts.
Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Answers telephone or greets customers at counter.
Provides information about collections, rates, billing, and account status promptly and correctly.
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.