Call Center, Customer Service Representative (Small Animal)

Community Veterinary Partners•Milford Township, PA

About The Position

We are seeking a dedicated and compassionate Call Center Customer Service Representative (CSR) to join our veterinary team! In this fast-paced role, you’ll be the first point of contact for clients—helping guide them through scheduling, questions, and concerns while ensuring every interaction is handled with professionalism, empathy, and care. If you thrive in a high-volume communication environment and enjoy making a real difference through service, this role is for you. WHAT YOU’LL DO As a Call Center CSR, you’ll play a vital role in keeping communication flowing smoothly between clients and our veterinary team.

Requirements

Strong customer service and communication skills (written and verbal)
Ability to multitask in a high-volume, fast-paced environment
Excellent attention to detail and time management skills
Strong problem-solving abilities and a calm, professional demeanor
Ability to build rapport and maintain positive client relationships
Reliability, punctuality, and a strong work ethic
Comfort working collaboratively as part of a team
Passion for animal care

Responsibilities

Answering inbound calls promptly, professionally, and courteously
Scheduling, confirming, and updating appointments using practice management software
Managing high volumes of phone, email, and online communications
Providing general information about services, policies, hours, and basic pet care guidance (non-medical advice)
Following up with clients regarding appointments, reminders, and discharges
Maintaining accurate and up-to-date medical records
De-escalating client concerns with empathy and professionalism
Handling incoming/outgoing mail and responding to emails
Supporting a positive, team-oriented work environment
Performing additional duties as needed