Small Animal Customer Service Representative

Community Veterinary Partners • Milford Township, PA

1d • Onsite

About The Position

Quakertown Veterinary Clinic (QVC) is seeking compassionate and professional Customer Service Representatives (CSRs) to join our Small Animal Reception team!

If you enjoy a fast-paced environment where no two days are the same, and you take pride in delivering excellent service to both people and pets, this is a great opportunity to be part of a 24/7 veterinary hospital dedicated to high-quality care.

At QVC, our mission is to provide compassionate, high-quality veterinary care for our patients while delivering an exceptional experience for the people who love them.

As a Small Animal CSR, you’ll be the first point of contact for clients and an important part of keeping the hospital running smoothly.

Every interaction you have helps ensure pets receive the care they need and clients feel supported every step of the way.

Requirements

• Previous experience in customer service, sales, or reception (required)
• Strong communication skills—both written and verbal
• Ability to multitask and stay organized in a busy environment
• A professional, positive, and calm demeanor
• Ability to build strong relationships with clients and team members
• Comfort working in a fast-paced veterinary setting

Responsibilities

• Answering phones promptly, professionally, and efficiently
• Responding to client inquiries and providing service information
• Greeting clients and updating patient and client records in the system
• Scheduling appointments and managing check-ins and check-outs
• Monitoring the reception area and staying aware of patient flow and conditions
• Preparing invoices and processing payments after services
• Performing over-the-counter sales of specialty diets and merchandise
• Handling mail, email, filing, and general clerical tasks

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Mental health benefits
• Paid time off & holiday pay
• Life and disability insurance
• Employee discounts
• On-the-job training & access to an online education portal
• Staff events
• Shift differentials of up to $3.50 more per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees