Call Center Customer Service Rep

Five Star Home Services • Xenia, OH

1d • $17 - $23

About The Position

Join Our high-performing team as a Call Center Representative! At Five Star Home Services, we don’t settle for average—we aim higher, push harder, and master our craft.

Requirements

• Weekend and Evening Availability: Flexibility is key.
• Drive to Excel: We value hard-working, results-oriented professionals.
• Passion for Excellence: Show up ready to win and make an impact.
• Integrity and Ownership: Do what’s right, always.
• A bold attitude and a commitment to delivering results.
• Proficiency on the computer with strong typing skills and the ability to multitask across various platforms.
• Excellent communication skills with a passion for customer service.
• Energy, enthusiasm, and dedication to meeting and exceeding goals.
• A competitive mindset that thrives on challenges and success.

Responsibilities

• Handle all inbound and outbound calls with professionalism and urgency.
• Drive sales, follow up on leads, and manage customer correspondence.
• Assist with scheduling, booking services, and supporting various company initiatives.
• Navigate multiple screens and programs while maintaining a seamless customer experience.
• Ensure accurate data entry and provide solutions in a fast-paced environment.

Benefits

• $17-$23/hour contingent on experience
• Weekly pay
• Medical, Dental, Vision Insurance after 90 days
• Company Health Savings Account (HSA) contributions with HDHP enrollment
• 401(k) with up to 4% company match
• Paid Time Off + 6 Paid Holidays
• Choose Your Five Star Benefit: Select a Five Star Home Services Home Maintenance Plan for your home (or a direct relative's home if you're not a homeowner) OR receive $150 in Five Star Company Store credits each quarter
• Company-Paid Benefits: Short-Term Disability, Long-Term Disability, $25,000 Life Insurance, Maternity & Paternity Pay, and Employee Assistance Program!
• Additional Voluntary Benefits: Accident, Critical Illness, Voluntary Life, Norton LifeLock & Spot Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed