Call Center Customer Service - Patient Accounts

Medical Data Systems•Melbourne, FL

28d•Onsite

About The Position

Opportunities available in Melbourne, Florida. At Medical Data Systems, your success is our success. With our training program, we teach individuals how to become a Successful, Professional Customer Service Representative who can intelligently discuss patient accounts with guarantors. This job offers a rewarding and challenging environment. We take calls from patients and help them resolve their hospital balances. We answer account questions, take payments and negotiate payment plans when necessary. The people we speak with are Recent Patients and are NOT Considered Delinquent with the Hospital. The work is very similar to working in the Business Office of a Hospital. MDS is a proven, trusted and innovative leader in revenue cycle management. For more than 3 decades MDS has successfully partnered with multiple hospitals and respected health systems across the nation. We are vigorously committed to your success and the success of our clients. PLEASE NOTE THAT THIS IS NOT A REMOTE POSITION!

Requirements

High school diploma or equivalent.
Regular and reliable attendance – attendance & punctuality is an essential job function.
Self-Motivated / Goal Oriented / Detail Oriented – seeking DOERS, not triers.
Assertive – Comfortable being the decision maker.
Inquisitive – Confident with asking questions to become a problem solver.
Ability to overcome objections and remain focused on daily goals.
Excellent negotiating and persuading skills.
Adhere to all required FDCPA and HIPAA regulations and system procedures.
Solid working PC and Internet experience.