Call Center Customer Care Team
Norco, Inc.•Meridian, ID
•Onsite
About The Position
Norco is seeking friendly, confident individuals to join our Customer Care team, a part of Norco's Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional, personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller.
Requirements
- Strong phone and verbal communication skills supported by active listening skills
- Sense of urgency, professionalism, and proven time management skills
- Confident and engaging in their work with other employees and customers
- Sound decision-making abilities
- Ability to multi-task, set priorities, and manage time effectively
- Possess fundamental typing and computer skills
- Accurately enter data into custom software and Microsoft Office 365 applications
Nice To Haves
- Entry-level healthcare
- Contact/call center experience
- Retail sales experience
Responsibilities
- Manage inbound calls in an efficient and timely manner
- Identify needs, clarify information, and provide timely customer solutions
- Educate customers on options for diverse medical products and services
- Follow proven processes and best practices to resolve customer inquiries
- Support community agencies in the continuity of care as their patients transition their healthcare
- Lead customers through shipping and billing inquiries
- Document customer conversations and interactions in a comprehensive, thorough manner
Benefits
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employees by Norco
- 401(k) with Employer Matching
- Employee Tuition Reimbursement
- Employee Discount on products sold by Norco
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
