Call Center Consultant I

Oregon State Credit Union•Corvallis, OR

22h•Onsite

About The Position

Call Center Consultant I Don't you love working with positive people that share your work ethic? We do! We are very much a collaborative team at Oregon State Credit Union, even when we are individually taking calls. Our friendly, detail-oriented Call Center Consultants help our members, but also help each other, because we're better together. This is not your "normal" call center position, it is a team of less than 25, working regular business hours M-F, focused on service instead of statistics. If you have strong office computer skills and customer service experience, we encourage you to join us at Oregon State Credit Union! As a Call Center Consultant in our Operations Center here in Corvallis, you will make a difference to our members by using several databases and software programs to answer member inquiries on almost every aspect of our services. You'll assist in-coming callers with credit union eligibility, credit cards, policies, and even collect and enter loan application information. It's about identifying the caller's true needs and providing solutions that work best for them. Use this high customer service role as your gateway into a steady, long-term financial career. No weekends or nights! Must be available between the hours of 8 am and 5:45 pm, M-F

Requirements

High school diploma or GED
Customer service experience and exceptional phone skills
Strong analytical skills with the ability to spot and research anomalies
Proficiency in Microsoft Office products and experience working with computers required
Strong attention to detail, time management, tact and ability to make sound decisions
Must be available between the hours of 8 am and 5:45 pm, M-F
Must be able to demonstrate that they have the legal right to work in the US
Pass a background screening to the satisfaction of Oregon State Credit Union

Nice To Haves

Bilingual (English/Spanish) preferred
1-2 years of financial industry experience preferred

Responsibilities

Answer member inquiries on almost every aspect of our services using several databases and software programs.
Assist in-coming callers with credit union eligibility, credit cards, and policies.
Collect and enter loan application information.
Identify the caller's true needs and provide solutions that work best for them.

Benefits

A dynamic, supportive culture
Competitive wages
Incentive bonuses
Paid holidays
Paid PTO time
100% credit-union-paid employee medical, dental, vision, life, short-term and long-term disability insurance
Dependent coverage also available
401k Retirement savings plan with a very generous employer match
Tax-saving Flexible Spending Plans, HSA
Premier membership perks
Loan discounts
Company clothing
Wellness and recognition programs