Call Center / Confirmation Representative
Great Day Improvements: A Family of Brands•Sharonville, OH
•$16 - $17
About The Position
Champion Window has an immediate opening for a Call Center Representative. This role is responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs. We offer competitive compensation packages including medical/dental/vision/disability coverage, 401(k), flex spending account, and more. We are an Equal Employment Opportunity Employer and encourage veterans to apply.
Requirements
- 1-3 years’ experience working in a call center / customer care environment
- Excellent customer service both written and verbal
- Excellent typing and grammar skills
- Process focused - structure and consistency is key
- Great attention to detail and strong project management skills
- The ability to successfully work as part of a team and autonomously
- Ability to manage several different projects simultaneously
Nice To Haves
- Appointments Plus/CRM knowledge a plus
Responsibilities
- Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
- Internal piloting of new programs before executed out to the external call center
- Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
- Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
- Other duties as assigned
Benefits
- medical/dental/vision/disability coverage
- 401(k)
- flex spending account
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
