Call Center Collections Manager

Southern Auto Finance Company, LLC • Pompano Beach, FL

4h • Onsite

About The Position

For more than 30 years, SAFCO has helped customers and dealer partners across the country with fair and responsible auto financing solutions. We are looking for a driven Manager experienced in collections to lead a team of representatives and help deliver strong collection performance while maintaining a positive, compliant, and customer-focused environment. This role is ideal for a proven collections leader who knows how to motivate a team, manage performance, solve problems, and make sound business decisions in a fast-paced auto finance environment.

Requirements

• 5+ years of collections experience, preferably in financial services or lending
• 1+ years of leadership or supervisory experience
• Highly analytical with experience in process improvements
• Strong ability to coach, motivate, and hold a team accountable
• Experience managing escalated calls and making difficult account decisions
• Strong knowledge of collections laws, compliance requirements, and skip tracing techniques
• Excellent communication, organization, and problem-solving skills
• Intermediate to advanced computer skills, including Microsoft Excel and collection systems

Nice To Haves

• Experience with a dialer
• Experience with Nortridge NLS, defi, or similar systems
• Bilingual English/Spanish

Responsibilities

• Lead, coach, and develop a team of 3–6 Account Services Representatives
• Drive delinquency, repossession, and loss performance to meet department goals
• Monitor calls, account activity, and team performance to identify coaching opportunities
• Handle escalated customer situations, complaints, and refusals to pay
• Review and approve repossessions, deferrals, due date changes, short payoffs, and loan modifications
• Create schedules, approve time off, and manage daily workflow for the team
• Analyze communication campaigns and collection strategies to improve results
• Ensure all collection activity complies with Company policy and state and federal regulations
• Participate in hiring, training, performance management, and disciplinary decisions
• Help develop collection procedures, job aids, and training materials

Benefits

• Competitive salary and bonus opportunity
• Comprehensive benefits package including medical, dental, vision, life insurance, disability, and 401(k) with Company match
• Stable company with more than 30 years of success and growth
• Opportunity to make a visible impact and grow your career
• Collaborative, team-oriented culture that values leadership, accountability, and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed