Call Center Clinician (ASW, APCC, AMFT, ACSW)
About The Position
The clinician of the Call Center assists and directs all Outpatient Call Center employees under the supervision of the Director of Assessment and Referral as necessary. The clinician/nurse will ensure employees respond accordingly to calls by telephone with patients and referral sources, assist with crisis interventions for patients, manage the placement of patients across outpatient sites, and ensure that services are facilitated and coordinated with the Business Office, Utilization Management, and Partial Hospitalization Program/Outpatient Departments. Helps to oversee the operations of the Outpatient Call Center and provide subordinates with timely and appropriate guidance/feedback related to the job performance of Intake Coordinators. Responsible for coordinating with A&R to ensure they are knowledgeable of Outpatient program. Responsible for ensuring accurate data input done by call center.
Requirements
- Minimum of a Master’s Degree in Psychology, Social Work, or related field.
- Minimum of two years of experience clinically assessing psychiatric patients for inpatient/outpatient services, including understanding and application of Utilization Management skills required.
- CPR or BLS certification required.
Nice To Haves
- History of supervising clinical staff preferred.
- Registered with California Board of Behavioral Sciences preferred.
Responsibilities
- Assists and directs all Outpatient Call Center employees under the supervision of the Director of Assessment and Referral as necessary.
- Ensures employees respond accordingly to calls by telephone with patients and referral sources.
- Assists with crisis interventions for patients.
- Manages the placement of patients across outpatient sites.
- Ensures that services are facilitated and coordinated with the Business Office, Utilization Management, and Partial Hospitalization Program/Outpatient Departments.
- Helps to oversee the operations of the Outpatient Call Center and provide subordinates with timely and appropriate guidance/feedback related to the job performance of Intake Coordinators.
- Responsible for coordinating with A&R to ensure they are knowledgeable of Outpatient program.
- Responsible for ensuring accurate data input done by call center.
Benefits
- Competitive Compensation
- Excellent Medical, Dental, Vision, and Prescription Drug Plan
- Generous Paid Time Off
- 401(K) with company match and discounted stock plan
- Career development opportunities within UHS and its Subsidiaries
- Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
