Call Center Clinician--Boston Emergency Services Team, 20hrs

BMC Software • Boston, MA

10d • $31 - $39

About The Position

The Call Center Clinician is a key position within the Boston Emergency Services Team (BEST) Program. The role provides telephone screening and intake, triages individuals experiencing psychiatric crises, assists with stabilization and crisis intervention, and refers individuals to appropriate resources.

Requirements

• Master's degree in social work, psychology, education, counseling, or a related field.
• Knowledge of referral processes and community resources and agencies related to health, protective services, crisis intervention, and disability.
• Excellent listening skills and the ability to diagnose problems, resolve conflict, develop practical solutions when resources are scarce, and make alternative plans.
• Advanced interpersonal skills to interact effectively with healthcare professionals, instill confidence, and advocate for patients and their families.
• Excellent English language skills to summarize and communicate moderately complex information orally and in writing, in varied formats, to internal and external customers.
• Cultural sensitivity and comfort working with a wide range of social, racial, and ethnic populations.
• Proficiency with standard healthcare software, such as MS Word and Outlook, patient registration systems, electronic medical records, and web browsers.

Nice To Haves

• LCSW, LICSW, or LMHC license.
• Previous field experience in emergency psychiatry-related clinical activities.
• Bicultural or bilingual competency.

Responsibilities

• Provide telephone screening and intake functions.
• Triage individuals experiencing psychiatric crises by telephone.
• Assist with stabilization and crisis intervention.
• Refer individuals to appropriate sources.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Contract increases.
• Flexible Spending Accounts.
• 403(b) savings matches.
• Earned time cash out.
• Paid time off.
• Career advancement opportunities.
• Resources to support employee and family wellbeing.

What This Job Offers

• Job Type: Part-time