Call Center Clinical Nurse
About The Position
The Nurse, Clinical Service Excellence plays a vital role in delivering proactive, compassionate, and evidence-based care to patients enrolled in our remote monitoring programs. This nurse is responsible for engaging with patients via telephone to educate, assess, document, and escalate findings using standardized protocols. Nurses in this role help reduce risk, improve outcomes, and ensure a seamless, supportive care experience. About Podimetrics: Founded in 2011, Podimetrics set out on a mission to improve patient lives through early detection and prevention of diabetic foot ulcers, the leading cause of lower limb amputations. Podimetrics has since evolved to become a rapidly growing virtual care management company with advanced technology and patient-centered services. Today, Podimetrics teams with and provides solutions to patients, payers and providers that alleviate the health and financial implications of diabetic foot complications in high-risk populations. We are a mission driven, financially responsible enterprise that enables patients to stand on their own feet and live more independent and fulfilling lives.
Requirements
- Active and unrestricted Registered Nurse (RN) compact license
- Bilingual capabilities (Spanish or other language)
- Minimum of 2 years of clinical nursing experience
- Experience working in a fast-paced environment
- Strong clinical judgment, phone etiquette, and documentation accuracy.
- Comfortable navigating electronic health tools, workflows, and productivity platforms.
- Self-directed with strong time management and adaptability in a remote work setting.
Nice To Haves
- telehealth, home health, or remote monitoring preferred.
- Experience working in chronic disease management (diabetes, CHF, wound care, etc.).
- Familiarity with CMS quality metrics and telehealth compliance.
- Ability to work evening and Saturday hours
Responsibilities
- Contact patients in a timely manner based on triggered alerts, protocols, or follow-up needs.
- Conducts telephonic assessments based on care model to then evaluate findings that require intervention by a health care provider, identify continuing educational or coaching needs, and reinforce foot care best practices.
- Deploys a patient-centered approach that provides an exceptional patient experience.
- Support efforts to ensure patients are adherent within in the Podimetrics program.
- Provides feedback and voice-of-the-patient experience to inform program, process, and technology improvements.
- Accurately document patient findings, symptoms, and trends using Podimetrics systems and SOPs.
- Identify high-risk indicators and initiate appropriate clinical escalations to the provider or care team.
- Efficiently manage assigned queues including outbound calls, inbound calls, escalations, inflammation check-ins, and pilot-specific protocols.
- Complete all documentation within required timelines to maintain service-level standards.
- Maintain reliable remote connectivity and demonstrate the ability to troubleshoot basic technical issues independently to ensure uninterrupted workflow and patient support.
- Communicate clearly with peers, leads, and managers to ensure continuity of care and seamless handoffs.
- Contribute insights during huddles or team meetings to support service excellence.
- Meet or exceed quality standards, productivity goals, and patient experience expectations.
- Participate in peer reviews, audits, and improvement initiatives.
Benefits
- Base Pay: 75k+ base salary commensurate with experience
- Annual Bonus Opportunity
- Equity Options
- Flexible Paid Time Off (Guaranteed four (4) weeks of PTO)
- Paid Sick Leave (up to forty (40) hours annually)
- Fully Paid Parental Leave (twelve (12) weeks for birthing parents, eight (8) weeks for non-birthing/adoptive parents)
- Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums.
- Health Savings Account with employer contribution
- Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
- 401k
- Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident
- Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance
- Additional life insurance, critical illness, and accident coverage are available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
