Call Center Clinical Nurse - PST Hours

Podimetrics

3d•$75,000•Remote

About The Position

The Nurse, Clinical Service Excellence plays a vital role in delivering proactive, compassionate, and evidence-based care to patients enrolled in our remote monitoring programs. This nurse is responsible for engaging with patients via telephone to educate, assess, document, and escalate findings using standardized protocols. Nurses in this role help reduce risk, improve outcomes, and ensure a seamless, supportive care experience.

Requirements

Active and unrestricted Registered Nurse (RN) compact license
Bilingual capabilities (Spanish or other language)
Minimum of 2 years of clinical nursing experience; telehealth, home health, or remote monitoring preferred.
Experience working in a fast-paced environment
Strong clinical judgment, phone etiquette, and documentation accuracy.
Comfortable navigating electronic health tools, workflows, and productivity platforms.
Self-directed with strong time management and adaptability in a remote work setting.

Nice To Haves

Experience working in chronic disease management (diabetes, CHF, wound care, etc.).
Familiarity with CMS quality metrics and telehealth compliance.
Ability to work PST Hours

Responsibilities

Contact patients in a timely manner based on triggered alerts, protocols, or follow-up needs.
Conducts telephonic assessments based on care model to then evaluate findings that require intervention by a health care provider, identify continuing educational or coaching needs, and reinforce foot care best practices.
Deploys a patient-centered approach that provides an exceptional patient experience.
Support efforts to ensure patients are adherent within in the Podimetrics program.
Provides feedback and voice-of-the-patient experience to inform program, process, and technology improvements.
Accurately document patient findings, symptoms, and trends using Podimetrics systems and SOPs.
Identify high-risk indicators and initiate appropriate clinical escalations to the provider or care team.
Efficiently manage assigned queues including outbound calls, inbound calls, escalations, inflammation check-ins, and pilot-specific protocols.
Complete all documentation within required timelines to maintain service-level standards.
Maintain reliable remote connectivity and demonstrate the ability to troubleshoot basic technical issues independently to ensure uninterrupted workflow and patient support.
Communicate clearly with peers, leads, and managers to ensure continuity of care and seamless handoffs.
Contribute insights during huddles or team meetings to support service excellence.
Meet or exceed quality standards, productivity goals, and patient experience expectations.
Participate in peer reviews, audits, and improvement initiatives.

Benefits

Base Pay: 75k+ base salary commensurate with experience
Annual Bonus Opportunity
Equity Options
Flexible Paid Time Off (Guaranteed four (4) weeks of PTO)
Paid Sick Leave (up to forty (40) hours annually)
Fully Paid Parental Leave (twelve (12) weeks for birthing parents, eight (8) weeks for non-birthing/adoptive parents)
Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums.
Health Savings Account with employer contribution
Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
401k
Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident
Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance
Additional life insurance, critical illness, and accident coverage are available