Call Center Client Account Manager I

MCI Careers•Dallas, TX

10d•$50,000 - $60,000•Onsite

About The Position

MCI is seeking an experienced Call Center Client Account Manager I to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a senior-level position requiring proven experience in contact center account management. A background in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator, confident presenter, and skilled relationship builder who demonstrates strong ownership, professionalism, and a results-driven work ethic. This is a full-time, office-based position with up to 20% travel required. As the primary point of contact for both the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, drive strategic initiatives, oversee change management, ensure process compliance, and deliver outstanding service. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Nice To Haves

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
Contact center operations background
Client services or account management background
Effective communicator
Confident presenter
Skilled relationship builder
Strong ownership
Professionalism
Results-driven work ethic