Dolly Parton's Stampede, Pigeon Forge - Call Center & Box Office Attendant

Dolly Partons Stampede Pigeon Forge • Pigeon Forge, TN

4d • Onsite

About The Position

Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, the Titanic Museum Attraction, and The Comedy Barn make up a premier collection of family-friendly attractions in Pigeon Forge, Tennessee. Our Guest Service Agents are the heartbeat of each attraction. We are seeking enthusiastic team members to join us in our mission to "Greatly Exceed Expectations" for every guest who walks through our doors or calls our box office. As a Call Center and Box Office Guest Service Agent, you will serve as the initial point of contact for our guests. Through cross-training, you will efficiently handle a variety of duties across multiple world-class attractions, including phone reservations, ticket booth sales, and in-person guest greeting.

Requirements

• Must be at least 18 years of age.
• High school diploma, GED, or an equivalent blend of education and customer service experience.
• Strong verbal communication skills and a professional phone demeanor.
• Basic computer literacy and comfort learning digital ticketing systems.

Responsibilities

• Serve as a welcoming greeter and primary contact, assisting guests professionally with admissions, reservations, ticket changes, and other attendance-related needs.
• Maintain an upbeat, positive, and courteous attitude, advancing a company culture focused on outstanding customer engagement.
• Accurately enter guest information and transactions into the ticketing system while delivering an excellent professional telephone presentation.
• Proactively resolve errors, mistakes, or discrepancies related to guest bookings and reservations.
• Organize and distribute tickets to guests efficiently as they arrive for showtimes.
• Maintain and continuously build a comprehensive working knowledge of all participating theaters, shows, and attractions.
• Adapt to changing daily needs by cross-training and rotating seamlessly between the ticket booth, greeting areas, and phone reservation centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED