Call Center Attendant (Sat-Sun 11pm-7am)

Comstock • Reston, VA

21h • Remote

About The Position

The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.

Requirements

• A high school degree is required.
• Ability to work weekends required.
• Ability to perform basic math calculations.
• Ability to read and comprehend verbal instructions and written correspondence.
• Ability to communicate effectively both verbally and through written correspondence.
• Have and maintain a valid driver's license.
• Ability to safely drive a standard or automatic transmission vehicle.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to provide customer resolution in a professional and friendly manner.
• Must be highly credible and trustworthy, and operate with high degree of integrity.
• Must hold oneself and others accountable and strive for a high level of excellence.
• Must have a positive, can-do attitude and be able to fuel growth and innovation.
• Must be customer-focused and results-oriented.
• Must want to continuously learn and develop.
• Exceptional oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships with others in team setting.
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment.
• Self-directed and able to work independently, with minimal supervision.

Nice To Haves

• One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting.
• Familiarity with Microsoft office and computer systems in a fast-paced environment.

Responsibilities

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance.
• Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems.
• Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary.
• Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards.
• Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications.
• Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes.
• Exhibit a friendly, helpful, and courteous attitude towards customers and employees.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit.
• Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times.
• Determine the need for maintenance and/ or repairs and forward to the Property Manager.
• Complete daily activity reports for facility; responsible for completion of accident report.
• Report to work on time.
• Notify management of any situation that needs attention.
• Directly oversee all day-to-day activities associated with opening, managing, and closing the facility.
• Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns.
• Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores.
• Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates.
• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office.
• Complete small cleaning or maintenance tasks according to the company's maintenance checklists.
• Fill in for front line associates during their absences.
• Perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• 401K Match
• Life Insurance
• Career Development - Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth
• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED