Call Center Associate Food & Nutrition Services

UNC Health • Chapel Hill, NC

4d • Hybrid

About The Position

The Call Center Associate in Food & Nutrition Services supports patient safety by ensuring that meal selections comply with physician-prescribed dietary needs. The associate helps patients order meals through the telephone menu line, selecting items suited to each patient’s individualized needs and restrictions. The role also maintains patient database information by entering physician orders and allergy details, and prepares and distributes patient supplements and enteral nutrition products. The position is part-time, with 20 standard hours per week, a hybrid work assignment, and an evening schedule in Chapel Hill, North Carolina.

Requirements

• High school diploma or equivalent.
• At least one month of experience and/or training in a nutrition care setting or equivalent.
• Basic computer knowledge and skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to patients, families, and other employees.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to follow written, oral, or diagrammed instructions using common-sense judgment and address problems involving several concrete variables in standardized situations.

Nice To Haves

• Customer service experience.

Responsibilities

• Assist patients with menu selections while ensuring compliance with physician-prescribed restrictions and individualized needs.
• Maintain patient information in Epic and Computrition, including physician orders, allergies, and special services or ordering eligibility.
• Answer telephone calls, take messages, and relay information, including handling the patient menu line.
• Troubleshoot patient meal problems and refer patients needing assistance to a registered dietitian.
• Maintain accurate reports, including reports on patients not appropriate to order, patients who have missed two meals, and required meal counts.
• Ensure menu items selected are appropriate for each patient’s individualized needs.
• Conduct performance-improvement monitoring, measure results, and track specified indicators.
• Prepare patient nourishments and enteral nutrition products according to HACCP guidelines.
• Stock office supplies as needed and keep the work area organized.
• Deliver meals, oral supplements, and/or formula as needed to support patient services.

Benefits

• UNC Health benefits are available. Eligible employees who currently participate in TSERS or the ORP through another North Carolina agency may continue participating in those plans at UNC Health.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED