Call Center Associate
Atlanta-Fulton County Zoo Inc•Atlanta, GA
•$0 - $15•Onsite
About The Position
The Call Center Associate is responsible for providing an excellent sales and guest experience over the phone. They will assist the department with achieving the annual business goals of the Zoo Atlanta Membership, Education, Public Events, and Admissions departments.
Requirements
- Experience in Membership, Sales, Season Pass/Ticket Sales, or related experience
- Demonstrates superior aptitude in customer service and quality control, including excellent telephone, email, and in-person communication
- MS Office and strong typing skills
- Strong organizational and communication skills
Nice To Haves
- Previous call center experience preferred
- Experience with Raiser’s Edge, Doubleknot and/or Gateway/Galaxy is a plus
Responsibilities
- Answer phones and provide accurate information to callers with an emphasis on excellent customer service, route calls when necessary
- Clearly communicate Membership levels, Education programs, Public Events, and other sales products
- Complete purchases or set up invoices for billing securely and accurately
- Meet and/or exceed individual and team sales goals
- Research and resolve purchasing issues
- Monitor and respond to Guest Experience/Comments emails
- Respond to guests with escalated online chats
- Responsible for tracking inventory of supplies
- Fulfill day-to-day administrative functions
- Work closely with Membership, Education, Group Sales, Public Events and Admissions/Guest Experience teams to ensure and maintain superior customer service in regular interactions with Zoo Atlanta Members and guests
- Anticipate, troubleshoot, and resolve Member, guest, and program participant concerns as needed
- Ensure data integrity and troubleshoot data issues
- Attend mandatory training as required; share and implement acquired training to maximize effective sales tactics
- Must be willing to work holidays and weekends
- Support Zoo Atlanta’s special events and essential functions as assigned
- Must be willing to support Zoo Atlanta’s Vision, Mission and Values statements and Strategic Plan
- Additional duties as assigned by the Sales Manager
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
