Call Center Associate

Saint Lucie Battery & Tire CO•Fort Pierce, FL

2d•Onsite

About The Position

The Call Center Associate is a customer-focused, detail oriented role. This position is adept at providing outstanding customer service, complaint resolution and troubleshooting issues.

Requirements

Ability to comprehend and follow through with instructions and tasks.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Ability to manage complaint resolution.
High school diploma or equivalent.
Proven understanding of company products, services and policies.
Exceptional customer service, active listening and professional phone voice.
Proficient with computers, CRM software and typing skills
Ability to ask prying questions and diffuse tense situations.
US work authorization

Nice To Haves

College level courses, preferred.
Fluency in multiple languages, preferred.

Responsibilities

Initiate and answer calls to clients to gain knowledge about customer needs, complaints and concerns.
Respond efficiently and accurately to customers, offering possible solutions, and ensure customers feel supported and valued.
Engage in active listening with customers, confirm or clarify information and diffusing angry customers as needed.
Build lasting relationships with customers and other call center team members based on trust and reliability.
Utilize software, databases, scripts and tools appropriately.
Strive to meet or exceed call center metrics while providing excellent customer service.
Suggest sales or recommendations for products or services that may better suit customer needs.
Participate in training opportunities.
Adhere to company policies and procedures.