Call Center Associate | Per Diem | Concord / Laconia Float
About The Position
The Call Center Associate handles all incoming calls, taking messages and relaying information in response to customer inquiries, as well as operating the overhead paging system and pagers and recording in call logs. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Applicants to and employees of this company are protected under federal law from discrimination on several bases. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
Requirements
- High school diploma or equivalent (GED).
- A minimum of three months related experience in a health care environment and/or training in high volume call center operations.
Responsibilities
- Initiates pages and emergency codes.
- Handles all incoming calls and inquiries on the switchboard and answering service.
- Calls are processed within departmental guidelines.
- Utilizes Call Center software, hardware and other hospital resources.
- Completes Release Of Information Requests After Hours.
- Enters and updates data in the On Call schedule accurately to promote quality patient care.
- Accesses the Electronic Medical Record to communicate patient appointments.
- Acts as the Resource Person on specified shift.
- Performs Daily Duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
