Call Center Associate

Berlin City Auto Group • Portland, ME

1d

About The Position

Berlin City Auto Group is seeking a customer-focused associate for its Service Business Development Center in Portland, Maine. The role serves as a first point of contact for service customers, helping them schedule vehicle appointments and get answers by phone, email, text, and online. The associate builds customer relationships, communicates proactively, and works with the Service Department to provide a seamless experience. No automotive experience is required; training, coaching, and career development are provided. The position offers hourly pay of $18.00–$20.00 based on experience, plus a performance bonus of up to $125 per week.

Requirements

• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Strong computer skills and confidence learning new technology.
• Ability to maintain a positive, professional attitude while managing multiple priorities and conversations.
• Organization and attention to detail.
• Ability to stay calm, resourceful, and solution-oriented in a fast-paced environment.
• Willingness to take ownership of customer concerns and follow through until they are resolved.
• Initiative, accountability, and a strong work ethic.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• Ability to successfully pass a pre-employment background check.

Nice To Haves

• Experience in hospitality, healthcare, banking, retail, customer success, administrative support, contact centers, or concierge-style service.
• Experience with CRM software or appointment scheduling systems; not required.
• Motivation to achieve goals while prioritizing the customer.

Responsibilities

• Deliver a positive customer experience by phone, email, text, and online.
• Listen to customer needs and provide personalized solutions as a first point of contact.
• Build relationships with current and prospective service customers through proactive communication and follow-up.
• Answer incoming Service Department calls promptly and professionally.
• Schedule service appointments efficiently and conveniently for customers.
• Communicate through customers’ preferred channels, including phone, text, and email.
• Follow up to confirm appointments, answer questions, and support a seamless service experience.
• Partner with the Service Department to provide consistent, high-quality customer service.
• Maintain accurate customer information in the CRM system.
• Resolve customer questions with empathy, professionalism, and urgency.
• Look for opportunities to exceed customer expectations and strengthen long-term relationships.

Benefits

• Paid training with ongoing coaching and professional development.
• Career advancement opportunities in leadership, service advising, management, and other dealership roles.
• Competitive hourly pay of $18.00–$20.00 based on experience.
• Performance bonus of up to $125 per week.
• Paid time off accruing from the first day.
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• 401(k) with employer contribution.
• Health and Wellness reimbursement of up to $75 per month.
• Employee discounts.
• Recognition programs for outstanding customer service and high performance.
• Collaborative, team-oriented culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed