Full-time Call Center Associate
About The Position
Pinnacle is hiring Call Center Associates and describes its employees as its most valuable resource. Associates receive paid training and are compensated with hourly pay plus a commission structure. The role involves handling inbound and a substantial amount of outbound calls, identifying consumer needs, providing solutions, following communication scripts, and documenting conversations while maintaining data integrity. Associates must comply with applicable regulations and company policies and procedures. The schedule includes working from 10 a.m. to 7 p.m. once a week, and once a month working a half-day Friday from 8 a.m. to 12 p.m. followed by Saturday from 7 a.m. to 11 a.m. Pinnacle reports an average employment length of 9.5 years for its Call Center Associates.
Requirements
- Demonstrate enthusiasm, humility, work ethic, integrity, initiative, and passion.
- Work 10 a.m. to 7 p.m. once a week.
- Once a month, work a half-day Friday from 8 a.m. to 12 p.m. and the following Saturday from 7 a.m. to 11 a.m.
Responsibilities
- Adhere to all federal, state, and local regulations.
- Adhere to company policies and procedures.
- Follow communication scripts.
- Manage inbound and a substantial amount of outbound calls.
- Locate consumer needs and supply solutions.
- Document all conversations in a comprehensible way.
- Ensure data integrity.
Benefits
- Commission structure in addition to hourly pay.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Flexible spending account.
- 401(k) with matching contributions.
- Paid vacation and sick time (also described as paid time off).
- Monthly catered lunch.
- Casual dress code.
- Paid training.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
