Personal Lines - Call Center Associate I (Part Time)

Cincinnati Financial•Fairfield, OH

13d•Onsite

About The Position

The Cincinnati Insurance Companies is seeking an extraordinary person to join their talented team as a Personal Lines - Call Center Associate I (Part Time). This role is responsible for providing courteous and professional technical phone support for customers on our Diamond processing system. The position is based at their Headquarters in Fairfield, Ohio. The company emphasizes putting people first and applying the Golden Rule to their daily operations, aiming to be the best company serving independent agents and protecting families and businesses. They offer career opportunities for individuals ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop their skills.

Requirements

Knowledge of computer software technologies
Excellent written and verbal communication skills
The ability to analyze and solve problems
An aptitude for technology
Excellent customer service skills
Proficiency in Windows operating systems
Proficient knowledge of Microsoft® Office products (i.e. Word, Excel and Outlook)

Nice To Haves

Knowledge of call center software and ticketing systems
Prior help desk experience
Experience providing both customer support and service
Experience in Information Technology

Responsibilities

Use our escape/incident management system to document, track, update and close case activities
Provide customers with technical assistance and guidance to prevent recurring problems
Perform basic software troubleshooting to resolve or escalate escapes/incidents
Provide management with status reports
Understand and correctly follow department processes, procedures and standards
Follow and support internal and external audit compliance
Improve and develop technical support skills through outside education, self-study, etc.
Perform administrative functions as needed within the team to accomplish team goals