Call Center Agent (Permanent WFH)

ConnectUs Marketing Solutions

4d•Remote

About The Position

ConnectUs Marketing Solutions and Linkserve Solutions BPO Inc. are sister companies. This role is for a Call Center Agent with a permanent work-from-home setup. The agent will be responsible for making outbound calls for surveys, lead generation, event invitations, and sales, as well as handling inbound calls to resolve customer queries or close leads/sales. The position also involves data entry into CRM software, responding to emails, and creating reports using Microsoft Office and Google Drive, while meeting service level agreements.

Requirements

Excellent English communication skills.
Typing Speed: at least 40WPM.
Ability to work under pressure.
Ability to multitask, prioritize and manage time efficiently.
Customer orientation and ability to adapt and respond to different types of personalities.
Intelligent.
No BPO experience required; fresh graduates are welcome to apply.
MUST HAVE the following equipment: Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM.
OS: Windows 10 or higher (MacOS equivalent is allowed).
Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
Internet connection: Wired connection; minimum of at least 30 Mbps.
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord.

Responsibilities

Make outbound calls for surveys, lead generation, event invitation and/or sales.
Handle inbound calls to resolve customer queries or close lead/sales.
Perform data entry to update customer relationship management (CRM) software.
Respond to emails.
Create reports using Microsoft Office and Google Drive.
Meet service level agreements set forth.
Perform other duties as assigned.