Call Center Agent - Full Time
Glenwood Hot Springs Resort•Glenwood Springs, CO
•$22 - $24•Onsite
About The Position
Provide exceptional guest service and manage guest communication on behalf of all Resort departments. Support total operations of Glenwood Hot Springs Resort by providing Resort information to all guests and accurately recording all reservations and guest requests.
Requirements
- High school diploma or equivalent
- Capability to learn and follow all Lodging department Front Desk policies and procedures accurately
- Positive attitude with guest satisfaction as primary goal
- Adequate computer skills to be able to learn and perform necessary department computer tasks (data entry and retrieval in hospitality system application.)
- Adequate physical agility to perform the physical tasks required to operate the Lodging department front desk
- Ability to operate a computer
- Ability to type
- Ability to stand for long periods of time up to several hours at a time
- Able to push, pull, carry and lift up to 30 pounds
- Ability to communicate effectively verbally and in writing
- Ability to follow verbal or written instructions in English
Responsibilities
- Provide exceptional guest service
- Manage guest communication on behalf of all Resort departments
- Provide Resort information to all guests
- Accurately record all reservations and guest requests
Benefits
- FREE POOL PASS
- other on-property discounts
- medical
- dental
- vision
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
