Call Center Agent

Alphabe Insight Inc • Baton Rouge, LA

5d • $33,000 - $38,000 • Onsite

About The Position

NextShining is seeking a professional and motivated Call Center Agent to join our team in Baton Rouge, Louisiana. In this role, you will communicate directly with customers, provide accurate information, assist with questions or concerns, and ensure each interaction reflects a high standard of service. The ideal candidate is confident, dependable, organized, and comfortable communicating with different types of people in a fast-paced environment.

Requirements

• Strong verbal communication and interpersonal skills.
• Professional and customer-focused attitude.
• Ability to communicate clearly and confidently over the phone.
• Good listening and problem-solving abilities.
• Comfortable working in a structured and fast-paced environment.
• Ability to stay organized and manage multiple responsibilities.
• Reliable, punctual, and motivated to learn.
• Ability to work independently while contributing to a team environment.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with questions, requests, and general inquiries.
• Provide clear and accurate information regarding available services.
• Maintain a positive and professional approach during every interaction.
• Document customer conversations and relevant information accurately.
• Follow established procedures and communication standards.
• Identify customer needs and provide appropriate solutions or assistance.
• Collaborate with team members and supervisors to maintain service quality.
• Meet individual and team performance expectations.
• Develop strong communication, customer service, and problem-solving skills.

Benefits

• Professional growth opportunities
• Career development and advancement opportunities
• Training and ongoing support
• Opportunity to strengthen communication, customer service, and professional skills
• Collaborative and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed