CALL CENTER AGENT (On-site position)

Bienville Orthopaedic Specialists • Biloxi, MS

3d • Onsite

About The Position

Under the direction of the Call Center Manager and Team Lead, the Call Center Representatives work in our call center answering incoming calls and assisting patients or caregivers with various inquiries.

Requirements

• High School Diploma or equivalent.
• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Exceptional customer service, interpersonal skills, and communication skills.
• Must have strong data entry skills and demonstrated typing speed of 45 wpm.

Nice To Haves

• 1 – 2 years' experience in medical office administration highly preferred.
• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
• Experience with medical scheduling/billing systems preferred.
• Proficiency of electronic records systems preferred.

Responsibilities

• Answers and triages inbound calls in a high volume call center.
• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED