Customer Service Agent - 100% Work From Home

ANDX•San Antonio, TX

5d•Remote

About The Position

We are currently looking for call center agents who will be dedicated to handling a large volume of calls, conducting telephone screening on a variety of both inbound/outbound calls, and engaging in positive interactions to effectively meet the needs of the customers. This position is 100% work-from-home for individuals living in the state of Texas. All applicants must be willing to use their own computer equipment and internet service as per the specifications outlined below in this posting.

Requirements

Must be 18 years of age or older
Eligible to work in the US
Willing to consent to a background check
Must be available from Monday to Friday from 8am to 9pm and Saturdays 9am to 5pm.
Must have a quiet, home office space that is free of distractions
Strong communication skills
Computer navigation skills
MacOS, Chromebooks, tablets and/or mobile devices are not supported.
Laptop or Desktop computer with 8GB of RAM
Google Chrome installed
Operating System - Windows 11 Home or Pro with all Windows updates installed (Windows 10 is not supported)
Mouse and keyboard
USB headset with boom mic
Webcam (built-in or external USB)
PC connected via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password)
Reliable internet with 100Mbps download and 20Mdps upload speed
1 Monitor (minimum 19”)

Nice To Haves

A quiet, home office space that is free of distractions is a plus.

Responsibilities

Handling a large volume of calls
Conducting telephone screening on a variety of both inbound/outbound calls
Engaging in positive interactions to effectively meet the needs of the customers