Call Center Agent - eClerx Fayetteville

eClerx•Fayetteville, NC

6d•$13 - $14•Hybrid

About The Position

We have 45 open positions for Call Center agents in Fayetteville. If you are willing to answer calls from customers and resolve their queries, this job could be suitable for you. We provide you with equipment and option to work from home, upon successful completion of training. Location – eClerx, 235 N McPherson Church Rd, Fayetteville, NC 28303. We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Requirements

Willing to answer calls from customers and resolve their queries
Willing to work different shifts.
Willing to attend training in office and work from home or office, depending on client requirements.
Must pass a pre-employment drug screen and background check.

Responsibilities

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Adhering to all company policies and procedures.