Call Center Agent

Medacare Transportation • Cincinnati, OH

19h • Onsite

About The Position

The Customer Service Representative performs office duties of answering all incoming service telephone calls. This role requires the ability to work effectively and professionally with a diverse group of persons, speak English clearly and precisely, and possess knowledge of computer technology and equipment. The company, Meda Care Transportation Inc., is an Equal Employment Opportunity (EEO) employer.

Requirements

• High school graduate or equivalent.
• Must have the ability to work effectively and professionally with a diverse group of persons.
• Ability to speak English clearly and precisely.
• Knowledge of computer technology and equipment.

Nice To Haves

• Russian language skills are a plus!
• Bilingual Russian speakers receive an additional $1/hour incentive.

Responsibilities

• Promptly answers incoming telephone calls in a courteous and professional manner.
• Coordinates simultaneously mental, manual, and visual activities when talking on the telephone and using the computer.
• Promptly contacts Dispatchers to coordinate transportation service.
• Conducts self in accordance with HIPAA guidelines/regulations.
• Handles and promptly resolves client complaints.
• Other office duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED