Call Center Agent

CITARELLA OPERATINGS LLC • New York, NY

28d • $20 - $25 • Onsite

About The Position

The Call Center Agent plays a key role in maintaining a high level of internal customer satisfaction by managing store orders, addressing inquiries, resolving complaints, troubleshooting issues, and providing relevant information. As the first point of contact for our team members, agents are expected to consistently uphold and promote a positive and professional image of Citarella through clear communication, prompt resolution of concerns, and exceptional customer service.

Requirements

• Strong verbal and written communication skills, with the ability to effectively convey information.
• Proficient in computer systems and software.
• High level of attention to detail, ensuring accuracy in all interactions and tasks.
• Excellent follow-up skills, with the ability to track and manage ongoing inquiries and issues.

Nice To Haves

• Experience with the Accellos system.

Responsibilities

• Respond promptly to internal customer inquiries, providing accurate and helpful information by leveraging available resources.
• Effectively handle and resolve internal issues, ensuring comprehensive follow-up with all involved parties to guarantee satisfaction.
• Process store orders, purchase orders, request forms, and other relevant applications efficiently and accurately.
• Manage and track store orders via the Accellos system, ensuring all orders are processed smoothly and in a timely manner.
• Print warehouse labels and signage as required, ensuring accuracy and proper handling.
• Log and route all incoming calls, documenting relevant information for reference and follow-up.
• Perform additional tasks and duties as assigned by management, contributing to team goals and operational efficiency.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed