Call Center Agent Caesars Sportsbook - Full Time (Tropicana Atlantic City)
About The Position
This is a full-time Call Center Agent position with Caesars Sportsbook, located at Tropicana Atlantic City. The role focuses on delivering a high level of customer service through various channels, collaborating with colleagues, and partnering with other departments to resolve customer issues. Agents are expected to meet Key Performance Indicators (KPIs), engage in continuous learning through hands-on training, and provide an exceptional customer experience. Responsibilities include informing customers about their accounts and transactions, and acting as a problem-solver. Additional duties may be assigned.
Requirements
- Previous experience in a high-volume, fast-paced call center is a huge plus
- You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary
- You must be 21 years of age or older.
- Excellent verbal and written communication skills
- Must be available to work nights, holidays and weekends
- Ability to multitask and prioritize your work
- Able to handle complaints and difficult situations in a calm and patient manner
- Ensure high standards, show initiative, proactivity, and professionalism
- Must be able to sit for extended periods of time
- Must be able to type and talk on the phone for extended periods of time
- Regular attendance in the office
- CER License is Required
Responsibilities
- Deliver a high level of service with every customer interaction
- Collaborate with other agents to share customer success stories
- Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
- Deliver on KPI's agreed upon by you and your direct supervisor
- Continual learning with hands-on training with other agents, leads, and management
- Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
- Provide information to our customers about their account and transactions
- Be seen as a "thought leader" when it comes to resolving customer issues
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
