Call Center Agent (Onsite)

Frontwave Credit Union•Oceanside, CA

1d•Onsite

About The Position

As a Member Solution Call Center Agent, you will be responsible for promoting and providing a full range of financial products and services, advising and assisting members with accounts, and loan inquiries via telephone. If you enjoy helping people and have experience working in a call center environment, this job may be for you! About Frontwave Credit Union: Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

Requirements

High School Diploma or general education degree (GED).
One -two years experience in a Call Center environment and/or financial institution experience.

Responsibilities

Process basic member requests received via incoming calls.
Provide information about credit union products, services, accounts and rate information, balance inquiries, loan questions etc.
Perform account research, processes account transfers, accepts wire transfer and Western Union requests and forwards to appropriate personnel for processing.
Processes check orders, performs account file maintenance.
Cross-sells credit union products and services.
Identifies and actively seeks opportunities to increase household penetration of credit union products and services.
All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.