Call Center Agent (Full-Time)
Adaptive Teams
•Remote
About The Position
This is a full-time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options. This role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.
Requirements
- Strong verbal communication and active listening skills
- Ability to stay calm in high-stress or sensitive conversations
- Comfortable working independently and managing your time
- Basic computer skills and experience with CRM or call systems
- Sharp attention to detail—especially with documentation
Nice To Haves
- Previous call center, customer service or outbound calling experience
Responsibilities
- Make high-volume inbound and outbound auction-related calls using approved scripts
- Clearly explain auction details, deadlines, and next steps
- Document call outcomes and tenant responses accurately in the system
- Complete multiple call attempts and follow required follow-ups
- Handle sensitive or escalated conversations with empathy and professionalism
- Stay compliant with timelines, legal requirements, and internal policies
- Flag trends, issues, or concerns to team leads
- Jump in on additional outbound call projects as business needs shift
Benefits
- Weekend bonus
- Training and ongoing support
- Collaborative, supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
