Call Center Agent

Athens Orthopedic Clinic • Athens, GA

45d

About The Position

This role is responsible for handling incoming phone calls, accurately scheduling patient appointments, collecting patient demographics and insurance information, and distributing administrative correspondence. The agent will also schedule referrals to outside providers and respond to requests from various departments regarding insurance, scheduling, and paperwork. The organization expects employees to exhibit good customer service techniques and positive interactions with patients, visitors, and co-workers, while adhering to all organizational policies and procedures.

Requirements

• High school diploma
• Basic computer/typing skills
• Experience with Microsoft Office
• Experience with multi-line phones
• Ability to multitask
• Ability to sit/stand for long periods
• Ability to visually and audibly perform all essential functions for timely responsiveness.
• Must be able to read, write, speak and understand the English language.
• Ability to make occasional judgments and respond to disasters or emergencies, actual events, or drills.
• Must have analytical and problem-solving capabilities.
• Must be able to deal with a variety of personalities with whom the employee comes into contact, both pleasant and irate.

Nice To Haves

• Customer service experience
• Office setting experience

Responsibilities

• Answers incoming phone calls in a timely manner.
• Accurate schedules patient appointments with appropriate providers.
• Collects patient demographics and insurance information in an accurate manner.
• Distributes incoming administrative correspondence in a timely and accurate fashion.
• Scheduling referrals to appropriate outside providers timely.
• Responds to requests from various departments regarding insurance, scheduling, and paperwork.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED