Call Center Agent - PT

Virgin Hotels • Las Vegas, NV

43d • Onsite

About The Position

The Call Center Agent will play an important role for expediting all incoming calls in a timely and accurate manner, and responding to emergency situations, as well as handling guest messages and wake-up calls. The Call Center Agent will be responsible for logging and distributing hotel guests, hotel management, and hotel executive's messages, as well as handling of guest and wake-up calls.

Requirements

• Current, legal, and unrestricted ability to work in the United States
• Always communicate effectively with all levels of employees as well as all external contacts
• Experience using a computer to effectively access, understand and input customer information
• Review, comprehend, and respond to all necessary documentation with a strong attention to detail
• Use all equipment associated with the position, including but not limited to: Microsoft Word, Excel, and Outlook
• The skills and abilities necessary for this position are typically acquired through the completion of a high school degree or equivalent, as well as two months of on-the-job training

Nice To Haves

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

Responsibilities

• Receive internal and external calls to answer questions, direct calls or provide general information
• Meet department standards regarding dialogue and customer courtesy
• Provide accurate information to appropriate authorities/departments during emergencies
• Assist in-house guests with all request and challenges including but not limited to engineering challenges, housekeeping needs and general questions
• Answer internal phone calls from food and beverage outlets with questions regarding charging privileges, room service amenities, and pre-authorization of charges.
• Process guest departure requests, including settling the bill, arranging, and posting late check-out fee, and finalizing departure requests such as emailing or faxing the guest's folio

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED